Terms & Conditions
Welcome to Its Roses.
These Terms & Conditions (“Terms”) govern your access to and use of itsroses.com, your Its Roses business account, and the purchase of wholesale flowers and related products or services through our website.
Its Roses operates as a B2B e-commerce platform serving florists, flower shops, event designers, floral studios, and other businesses and professionals purchasing flowers for commercial use.
By accessing our website, creating an account, or placing an order, you agree to these Terms. If you do not agree, please do not use our website or services.
1. Business Use and Eligibility
Business Customers
Its Roses is designed primarily for business and professional floral customers.
By creating an account or placing an order, you represent that you are purchasing products for legitimate business, professional, commercial, event, or resale-related purposes.
Authorized Users
If you create an account or place an order on behalf of a company or other organization, you represent that you are authorized to act on behalf of that business and to accept these Terms.
Age Requirement
You must be at least 18 years old and legally capable of entering into a binding agreement.
2. Business Accounts
Account Registration
Certain website features may require an Its Roses account.
You agree to provide accurate, current, and complete information, including applicable:
Name
Business name
Business email
Phone number
Billing information
Delivery information
You are responsible for keeping this information current.
Account Security
You are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.
Please notify Its Roses promptly if you believe your account has been accessed or used without authorization.
Account Restrictions
Its Roses reserves the right to suspend, restrict, or terminate an account when reasonably necessary, including in cases of:
Fraud or suspected fraud
Unauthorized activity
Payment issues
Misuse of the website
Violation of these Terms
Other activity that may harm Its Roses, its customers, suppliers, or service providers
3. Products and Wholesale Purchasing
Product Information
Its Roses makes reasonable efforts to provide accurate product information, including, where applicable:
Flower type
Variety
Color
Stem length
Box quantity
Stem count
Product description
Pricing
Other specifications
Because flowers are natural agricultural products, characteristics may vary.
Natural Product Variations
Fresh-cut flowers may naturally vary in:
Color
Shade
Bloom size
Stem thickness
Shape
Opening stage
Foliage
Overall appearance
Product photographs are intended to represent varieties as accurately as reasonably possible but should not be interpreted as a guarantee that every stem will look identical to the photograph.
Box Quantities
Products are sold according to the box quantities and configurations displayed on the applicable product page.
Customers are responsible for reviewing product specifications before placing an order.
Availability
All products are subject to availability.
Due to the agricultural and seasonal nature of fresh flowers, availability may change. Its Roses reserves the right to cancel or adjust an order when a product becomes unavailable, subject to applicable refund or credit obligations.
4. Orders
Placing an Order
Orders may be placed through our online wholesale catalog.
Customers are responsible for reviewing all order details before checkout, including:
Products
Varieties
Stem lengths
Box quantities
Quantities ordered
Delivery address
Requested delivery date
Contact information
Payment information
Order Acceptance
Submitting an order does not necessarily guarantee acceptance.
Its Roses reserves the right to decline or cancel an order when reasonably necessary, including because of:
Product unavailability
Pricing or product information errors
Payment issues
Suspected fraud
Delivery restrictions
Technical errors
Other circumstances preventing fulfillment
If payment has already been collected for an order that Its Roses cannot fulfill, any applicable refund will be processed according to our policies.
Order Changes and Cancellations
Because fresh flowers are perishable products and orders may enter sourcing, packing, or fulfillment processes quickly, changes and cancellations may be limited once an order has been confirmed.
Any permitted change or cancellation is subject to product status, fulfillment status, and applicable Its Roses policies.
5. Pricing, Taxes, and Payment
Pricing
Prices displayed on itsroses.com are subject to change without notice.
The applicable product price will generally be the price displayed when the order is submitted, except in cases of obvious pricing errors or technical issues.
Shipping
Where shipping is included in the product price, this will be communicated through the website or applicable product information.
Additional charges may apply in circumstances specifically disclosed before checkout.
Taxes
Applicable sales tax or other taxes may be collected where required by law.
Business customers claiming an exemption or resale status are responsible for providing valid documentation when required and for maintaining the accuracy of that documentation.
Payment
Its Roses accepts the payment methods displayed during checkout.
By submitting payment information, you represent that you are authorized to use the applicable payment method and authorize the transaction necessary to complete your order.
Payment processing may be provided by authorized third-party payment providers.
6. Delivery
Delivery Areas
Its Roses delivers to locations made available through our website and checkout process.
Delivery options, availability, and timing may vary by destination.
Requested Delivery Date
Where available, customers may select a requested delivery date during checkout.
A requested delivery date represents the date selected for fulfillment planning but may be affected by transportation, carrier, weather, agricultural, operational, or other circumstances outside the reasonable control of Its Roses.
Delivery Timing
Customers should plan orders with adequate time for:
Delivery
Hydration
Conditioning
Bloom development
Event or production preparation
Its Roses does not recommend relying on same-day arrival for immediate event use unless specifically advised otherwise.
Delivery Information
Customers are responsible for providing a complete and accurate delivery address and appropriate recipient information.
Its Roses is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccessible delivery information provided by the customer.
Receiving Deliveries
Because fresh-cut flowers are perishable, customers should make appropriate arrangements to receive and properly handle their shipments promptly after delivery.
Tracking
When available, tracking information will be provided electronically after an order ships.
Tracking information is provided by the applicable carrier and may be subject to carrier updates or delays.
7. Fresh Flowers and Product Care
Fresh flowers require appropriate handling and conditioning following delivery.
Customers are responsible for following reasonable floral care practices, which may include:
Promptly opening shipments
Recutting stems
Using clean water and containers
Maintaining appropriate temperatures
Following flower-specific care recommendations
Allowing adequate hydration and conditioning time
Vase life can be affected by flower variety, environmental conditions, handling, storage, water quality, temperature, and other factors.
Any statements concerning freshness or vase life are subject to proper post-delivery handling and the natural characteristics of the product.
8. Claims, Credits, and Refunds
Perishable Products
Fresh-cut flowers are perishable products and cannot generally be returned or exchanged in the same manner as non-perishable merchandise.
Order or Quality Issues
If an order arrives damaged, incorrect, incomplete, or with another qualifying issue, customers should contact Its Roses promptly according to the requirements of our Credit & Refund Policy.
Customers may be required to provide:
Order number
Product information
Description of the issue
Quantity affected
Clear photographs
Packaging photographs
Other reasonable supporting information
Claim Review
Submitting a claim does not automatically guarantee a refund, credit, or replacement.
Claims will be reviewed according to the applicable Credit & Refund Policy and the circumstances of the order.
Approved Credits or Refunds
Approved refunds or credits will be processed according to the applicable policy.
If a refund is issued to the original payment method, additional processing time may be required by the customer’s financial institution.
9. Customer Responsibilities
By using Its Roses, you agree to:
Provide accurate account and ordering information
Review product specifications before purchase
Maintain accurate delivery information
Use authorized payment methods
Receive and condition flowers appropriately
Report qualifying order issues within the applicable claim period
Use our website and services lawfully
Professional customers are responsible for determining whether products are suitable for their specific commercial, design, event, resale, or other intended use.
10. Intellectual Property
Website Content
Unless otherwise stated, the content available through itsroses.com, including:
Text
Product descriptions
Graphics
Logos
Brand elements
Photography
Videos
Website design
Software
Catalog organization
is owned by or licensed to Its Roses and is protected by applicable intellectual property laws.
Permitted Use
You may use our website for legitimate business purchasing and informational purposes.
You may not reproduce, copy, distribute, modify, publish, commercially exploit, scrape, or create derivative works from our protected content without prior written permission, except where permitted by law.
Trademarks
The Its Roses name, logos, trademarks, service marks, and brand elements may not be used without prior written authorization.
11. Website Use and Prohibited Conduct
You agree not to:
Use the website unlawfully or fraudulently
Attempt unauthorized access to accounts, servers, or systems
Interfere with website functionality or security
Introduce malware, viruses, or harmful code
Use automated systems to improperly scrape or extract website content
Impersonate another person or business
Submit false or misleading account information
Engage in fraudulent payment or ordering activity
Infringe intellectual property or other rights
Use the website in a manner that could damage Its Roses or other users
Its Roses may take reasonable measures to prevent or respond to prohibited activity.
12. Reviews and Other Submitted Content
If Its Roses allows customers to submit reviews, photographs, comments, or other content, you represent that you have the right to submit that content.
You agree not to submit content that is:
Unlawful
Fraudulent
Misleading
Defamatory
Infringing
Malicious
Otherwise inappropriate
Where permitted by applicable law and the applicable submission terms, Its Roses may use customer-submitted content in connection with operating, improving, or promoting its services.
13. Third-Party Services
Its Roses may rely on third parties to provide services such as:
Payment processing
Shipping
Logistics
Website infrastructure
Analytics
Customer communications
Certain third-party services may be governed by their own terms and policies.
Its Roses is not responsible for third-party services to the extent provided by applicable law.
14. Website Availability
We work to maintain a reliable online ordering experience, but we do not guarantee that the website will always be:
Available without interruption
Free of technical errors
Compatible with every device or browser
Free from all security risks
We may modify, suspend, maintain, or discontinue certain website features when reasonably necessary.
15. Force Majeure and Events Outside Our Control
Its Roses will not be responsible for failure or delay in performance caused by circumstances beyond its reasonable control.
These may include:
Severe weather
Natural disasters
Transportation disruptions
Carrier delays
Agricultural disruptions
Crop availability
Labor disruptions
Government actions
Public emergencies
Infrastructure failures
Supply chain disruptions
Other comparable events outside our reasonable control
Because fresh flowers are agricultural and perishable products, these circumstances may affect sourcing, availability, processing, shipping, or delivery.
16. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the website and services are provided on an “as available” basis.
Except for rights or warranties that cannot legally be excluded, Its Roses disclaims warranties not expressly provided in these Terms or applicable product policies.
Nothing in these Terms is intended to exclude rights or obligations that cannot legally be excluded.
17. Limitation of Liability
To the fullest extent permitted by applicable law, Its Roses and its affiliates, officers, employees, agents, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or relating to:
Use or inability to use the website
Business interruption
Lost profits
Lost revenue
Loss of goodwill
Lost data
Events outside Its Roses’ reasonable control
Any limitations of liability will apply only to the extent permitted by applicable law.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
18. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Its Roses and its affiliates, officers, employees, and agents from claims, damages, liabilities, and reasonable expenses arising from:
Your unlawful use of our website or services
Your violation of these Terms
Fraudulent or unauthorized activity conducted through your account
Your infringement of third-party rights
19. Commercial Credit and Payment Terms
Include this section only if Its Roses offers invoicing, Net Terms, commercial credit, or other post-delivery payment arrangements.
If Its Roses separately approves a business customer for commercial credit or invoiced payment terms, those transactions may be subject to additional written credit terms.
Past-due balances may be subject to collection activity and other remedies expressly disclosed in the applicable commercial credit agreement, invoice, or account terms.
Its Roses will not charge a stored payment method for past-due commercial balances unless the customer has provided the authorization required for that specific payment arrangement.
20. Governing Law and Dispute Resolution
These Terms will be governed by the applicable laws identified in Its Roses’ legally approved terms, without regard to conflict-of-law principles.
Any dispute-resolution, arbitration, venue, class-action waiver, or similar provision applicable to these Terms will be enforced only to the extent permitted by applicable law.
Because these provisions can materially affect legal rights, any binding arbitration or class-action waiver language should be reviewed and approved by legal counsel before publication.
21. Privacy
Your use of itsroses.com is also subject to our Privacy Policy, which explains how Its Roses collects, uses, shares, and protects information.
22. Changes to These Terms
Its Roses may update these Terms from time to time to reflect changes in:
Business operations
Website functionality
Ordering practices
Products and services
Legal requirements
The revised Terms will be posted on our website with an updated effective date.
Your continued use of our website after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.
23. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
24. Waiver
A failure by Its Roses to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.
25. Entire Agreement
These Terms, together with applicable policies referenced herein, constitute the agreement governing your use of Its Roses’ website and services, except where a separate written agreement applies to a particular commercial relationship.
Applicable policies may include:
Privacy Policy
Credit & Refund Policy
Shipping & Delivery Policy
Other order-specific or account-specific terms
26. Contact Us
Questions regarding these Terms may be directed to:
Its Roses
45543 Hutchens Sq.
Sterling, Virginia 20166
United States
Customer Support
customerservice@itsroses.com
General Business Inquiries
info@itsroses.com
Thank you for choosing Its Roses.
Our goal is to provide floral professionals with a simpler way to source fresh-cut wholesale flowers online, with clear product information, professional ordering, and delivery designed around the needs of your business.
