Frequently Questions
Our flowers are sourced directly from premium farms in Ecuador. By working closely with trusted growers, we ensure exceptional quality, freshness, and long-lasting vase life in every stem.
To place an order, first create your username, then simply browse our product catalog, select the items you wish to purchase, and add them to your cart. Once you’re done selecting, proceed to the checkout page and follow the instructions to complete your purchase.
We accept several forms of payment, including credit cards, debit cards and other methods. All payments are secure and protected. We are powered by Stripe
Yes, we ship to all US soil including Alaska and Hawaii. Please note that delivery times may vary depending on the location and the shipping method selected.
We offer free shipping on orders to all locations.
We deliver every Monday, Tuesday, and Thursday from the farm to your door. Please note that delivery may take 3 to 4 days, so we recommend planning accordingly.
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number that you can use to track the status of your shipment.
Other Questions
If you receive a damaged or incorrect product, please contact us immediately at info@itsroses.com. Name and phone number is required. We will be happy to help you resolve the issue.
We accept returns within [insert number of days] days of receiving the product. To be eligible for a return, the item must be unused and in its original packaging. Please check our Return Policy for more details.
No, please remember that your roses are freshly harvested at the farm in South America and shipped directly to you. This direct supply chain allows us to guarantee exceptional freshness and long-lasting vase life.
Yes, we offer discounts and promotions regularly. We recommend subscribing to our newsletter to get updates on special offers and events.
If you have more questions, don’t hesitate to reach out to us via the contact form on our website or by sending an email to info@itsroses.com. We’re here to help.
